Job Description

This Patient Coordinator role supports a growing healthcare call center team by managing high-volume inbound patient calls, scheduling appointments, and delivering exceptional customer service in a fast-paced clinical environment. The position operates Monday through Friday from 8:00 a.m. to 5:00 p.m. and plays a key part in the organizations transition to a dedicated call center model, ensuring consistent phone coverage and a positive patient experience.

• Answer and manage approximately 75 or more inbound patient calls per day with professionalism and empathy.
• Schedule, reschedule, and confirm patient appointments accurately and efficiently.
• Use Epic EMR to document patient interactions, update registration details, and record scheduling information in real time.
• Provide outstanding customer service while maintaining a calm, courteous, and patient-focused demeanor.
• Address patient inquiries, resolve routine questions, and route calls to appropriate clinical or administrative staff when needed.
• Maintain accurate and up-to-date patient information, including registration and appointment data.
• Collaborate closely with clinical and administrative teams to support seamless patient care and communication.
• Meet established productivity and quality standards in a fast-paced call center environment.
• Demonstrate strong attention to detail when documenting information and handling patient requests.
• Support team goals by being adaptable, reliable, and willing to assist colleagues as needed.

• Epic EMR experience, with the ability to navigate and document patient information and scheduling details (Epic is required).
• Experience with medical scheduling workflows in a healthcare or clinical setting.
• Prior customer service or call center experience handling inbound calls in a high-volume environment.
• Strong verbal communication and interpersonal skills, with a focus on clear, professional patient interactions.
• Ability to multitask effectively while managing a large number of calls and tasks throughout the day.
• High attention to detail when entering and updating patient information.
• Capability to work efficiently and remain organized in a fast-paced, high-volume setting.
• Professional, positive, and team-oriented attitude with a strong commitment to patient service.

• Experience in healthcare reception or medical reception environments.
• Familiarity with healthcare scheduling operations and orthopedic practice workflows.
• Demonstrated ability to thrive in a fast-paced environment and adapt to changing priorities.
• Comfort interacting directly with patients and providing empathetic, service-oriented support.
• Interest in growing a career in healthcare and gaining deeper experience with Epic and call center operations.

This role is based in a fast-paced healthcare call center setting, operating Monday through Friday from 8:00 a.m. to 5:00 p.m. Patient Coordinators handle approximately 75 or more inbound calls each day, using Epic EMR and standard call center technology to support scheduling and patient inquiries. The environment is collaborative and supportive, with close interaction between clinical and administrative teams and a strong focus on exceptional patient care. Team members are expected to maintain a professional, positive demeanor and contribute to a culture that values accuracy, efficiency, and a high-quality patient experience.

This is a Contract to Hire position based out of Wallingford, CT.

The pay range for this position is $19.00 - $24.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

This is a Contract to Hire position based out of Wallingford, CT.

This position is anticipated to close on Oct 26, 2026.

This is a fully onsite position in Wallingford,CT.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 20,000 consultants and 5,000 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. We are proud to be an Engineering News-Record (ENR) Top 500 Design Firm for our engineering design services and a ClearlyRated Best of Staffing® winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

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